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Occasions

FTD Substitution Policy

Substitution may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.

  • There shall be no substitution in type of arrangement; that is, no change in size or shape.

  • In arrangements of assorted flowers, the colors shown in the online catalog should be used if at all possible, even if this means substituting other kinds of flowers of equal value.

  • When substitution is necessary, the utmost care shall be taken to maintain the overall effect of the arrangement illustrated in the online catalog. For example, spiked flowers should be substituted for spikes and round flowers for round.

  • In one-of-a-kind flower arrangements, such as roses, the variety is of first importance, preceding color in this instance only.